Payment Responsibilities

Account payment responsibilities are different for three groups of Residential customers. These are Owner-Occupiers, Landlords and Tenants.

Owner-occupiers

When you own and occupy a residential property you are responsible for all service and usage charges. To read more about charges see Account charges explained. If the property is a separately metered rental property, you would be classified as a Landlord (see below).

As the property owner you are responsible for water supply and sewerage service maintenance. This includes anything on your side of the meter or up to the connection with our sewer branch (usually inside the property boundary). Refer to the Customer Charter for further details.

Landlords

If you own a separately metered rental property you are responsible for payment of the water and sewerage service charges and the drainage and parks charge.(Account charges explained) The tenant is responsible for the water usage and sewage disposal charges.More information for Landlords here.

Tenants

Where the residential property you live in as a tenant is separately metered, you are responsible for paying water usage and sewage disposal charges. (Account charges explained) The property owner is responsible for service charges on the property. Maintenance of water supply and sewerage service is also the owners responsibility.

This user pays system of billing provides the tenant control over their account.More information for tenants here.

General information

Moving house

We need a minimum 48 hours notice so that we can read your meter and issue a final account when moving in or out.

You can provide change of address details online, via e-mail or over the phone

Details of a property sale can also be provided over the phone

Paying your water bill

Most customers receive a bill every three months. Pay your account online here

Payment Assistance

Please call us on 13 1721 if you have difficulty paying your account. Our friendly Customer Service Representatives can arrange for an alternative payment scheme to be applied to your account.